Even when I was out of work and decided to contract technical support out to people, I used my own ticketing system. It's just the way my brain thinks and learns to approach & prioritize the needs of my customers. In 2026, nothing has changed when it comes to that, except for one certain thing.
I've worked based off of a Help Desk ticketing system my entire life.
Even when I was out of work and decided to contract technical support out to people, I used my own ticketing system. It's just the way my brain thinks and learns to approach & prioritize the needs of my customers.
In 2026, nothing has changed when it comes to that, except for one certain thing.
Now when I get incoming tickets, the AI bot in our ticketing system composes a potential reply based off of my history of responses, documentation that we have recorded in our knowledge base, and I typically ignore it because I don't feel it's relevant to individual situations that require research, however, it's starting to catch my attention, I copy the suggestion to my reply, and edit a few details out and provide my own... because I'm human and every situation isn't a "general" situation, but... as I do that, the AI is analyzing that.
I've been at my job 11 years. I'm using AI, AI is using me.
How much time do you think I have?
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About the Author
Currently a Lakewood Ranch, Florida resident, Philip has authored various interactive blog websites since the early 2000’s. Most content will be based primarily on matters of opinion as usual.
